Do I need to pay extra for the eBay Money Back Guarantee? The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Copyright 1995-2023 eBay Inc. All Rights Reserved. They claim they are not responsible for damage during shipment, and imply that I lost the part. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Tip 01-08-2020 The seller will also pay for return shipping. Many eBay sellers accept returns if you've changed your mind. The seller covers the cost of the return. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. You accept returns in your policy, and the buyer changed their mind about a purchase. Its to protect myself from the buyer! How to use your eBay earnings to purchase shipping labels. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. Select View return details. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. 2. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. Often times, they will say something that was clearly stated in my listing. I first contact the buyer and find out what is wrong with the item. You can also start a return request from your Purchases in My eBay. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Tip Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If you are scared to start eBay because of the fear of returns, dont be. My desire is that they get more than they are expecting! Select your reason for the return and enter a comment about why you're returning it. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Message 3 of 7 latest reply 1 Helpful You can also open your Returns dashboard and select View return details from beside the item. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Received a damaged item with a missing part. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Youll need to ship the item back before the date stated in this email. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. 09:32 AM If you know me, you know Im not one of those people. Open a case and try to work things out with the seller. You know its interesting that the post I read before yours says Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. This is a win win for both of us. Select the percent you want to deduct from the refund amount. I have details about my terms with shipping, returns, freight shipping, and refunds. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Just go to the ResolutionCenter and let us know. Sellers accept the majority of the risk when choosing to sell here. No. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Something went wrong. This is a good option for low-value items. Select. Very unfair on seller and ebay part. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. 1. If you dont ship the item back by that date, we may close your request and you will not receive a refund. Read the complete details about the eBay Money Back Guarantee. You won't be able to re-open the request once it's closed. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. 2. 01:47 PM By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Welcome to the Shipping board! This is a good option for low-value items. Shipping has definitely been delayed with everything going on. eBay Business Equipment Purchase Protection. Good luck! Knowing your shipping cost is critical to pricing your items right and maintaining your profit. 3. eBay will review your case and get back to you within 48 hours. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. We guarantee that you will get the item you ordered or get your money back. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Why was my refund less than the amount I paid? If you bought it over eBay and it isn't right, it's the seller's problem not yours. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. If we're asked to step in to help, we may ask the buyer to return the item to you. If the seller wont cover the cost, let us know by asking eBay to step in. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It shouldnt be like this, I know. When a buyer opens a Not As Described case, the sellers options are few. Copyright 1995-2023 eBay Inc. All Rights Reserved. Copyright 1995-2023 eBay Inc. All Rights Reserved. A strong shipping strategy is key for a successful holiday. View cart for details. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. The unofficial eBay subreddit. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. Check out this video to understand how dimensional weight is measured when shipping. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Here you can discuss all things shipping with other members. See Partial refund guidelines. I have maintained a 100% seller rating for years. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! We have several policies built into our business model that protect us from having to return items. Escalate to eBay if you don't reach a resolution within 3 business days. Check the seller's return policy in the listing to see who is responsible for return shipping costs. When a buyer opens a return request the funds related to the sale may be put on hold. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. More shipping tips from your fellow sellers! If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Having an accurate listing description is so important, especially if you are selling used items like I am. See our Partial refund guidelines for more details. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. You are sure the item wa. What do you mean by adding sold as is to your terms and policies? You'll receive the return shipping label credit on your monthly invoice. eBay will always side with the buyer of a damaged item. Regardless of the outcome, will the buyer be able to leave negative feedback? You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. You can't deduct the original shipping cost from any refund amount. The criteria for Top Rated Seller is here: Top Rated Seller Program. This may sound like overkill to you, but stay with me while I explain! Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Sorry it happened to you , but ebay does not care about us sellers. If you havent received an item, we usually refund your money immediately via PayPal. Offer customers 30 day refund policy because EBay is always going to side with customers. Covers your purchase price plus original shipping on virtually all items. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. How to issue a partial refund after the item is returned. This can be useful when the buyer isn't completely satisfied with their purchase. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. How you request the return depends on how you bought them. Need an update on an open return request? There are two categories of return requests from customers: 1. There are several ways you can send an item back to the seller. Send a message to the customer to solve the problem. You can go to the Resolution Center and contact the seller. Required fields are marked *. Once you've accepted a return, the buyer should send the item back to you as soon as possible. The seller has 3 business days to get back to you. I am a buyer. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. If you want the items back before refunding, I'd accept the return and send them a shipping label. There are two categories of return requests from customers: 1. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! The condition of the returned item is important, so repack it carefully. So would all sellers. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. It sucks , but ebay says its your fault and buyers can return for an reason. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Your email address will not be published. Before you can send an item back to the seller, youneed to start a return. Keep in mind that some returns can remain open for up to 35 business days. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. So what do you do when a buyer says item not as described? Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. This is a good option for low-value items. The eBay Money Back Guarantee is not a product warranty. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If youre a reseller in 2023, you can find deals on items in many places. Send you a message The seller may ask you for some more details about your return request. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Some people think private sellers have to accept returns and this is just not the case. Enter the amount you wish to offer the buyer. Offer a replacement item. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? Within our return policy, we state that return shipping is paid by the buyer. I pretty much do the same thing every time. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). For example, you may haveopted to automatically accept return requests. Whenever an item that I ship is damaged, I put in a claim with the carrier. For more information, see our Condition of returned items policy. To the OP- the great thing is, you are selling items without much competition, apples to apples. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Simply print the label on normal paper and tape it to the package. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. I threw everything away". If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. I also had a listing that was marked as parts only returned as defective? If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available.
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