To find out more, read our Privacy Policy and Cookie Policy. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The agent community comes together . Want to become a Liveops agent? Liveops is a legitimate company. You are your own boss and set your own hours so there is a great work/life balance. Save my name, email, and website in this browser for the next time I comment. Your connection to your customers/clients is the most important part of your job. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. VirtualFlex solves for that. Relationships are built on a strong foundation of trust and to allow for end users to download the plugin from their dashboard, and can download the plugin for themselves from the admin portals downloads page. You get to dictate when and how often you commit to providing services. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. great training and continued support. Your ticket has been created and you have been emailed instructions to activate your account with which you can track your ticket status Virtual. Returns the exact phrase match within quotes. To find out more, read our Privacy Policy and Cookie Policy. Trying to find the "liveops nation" Portal and you want to access it then these are the list of the login portals with additional information about it. To find out more, read our Privacy Policy and Cookie Policy. Liveops is a legitimate company. Okta updates a user's attributes in the app when the app is assigned. Excellent company! Pay, Vacation time, You get to work from home. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most. Join the teams that work behind the scenes to make Liveops one of the most innovative companies in the virtual contact center space, including client solutions, IT, program development, workforce management and everything that goes into making our solutions stand out. Job Work/Life Balance. We are passionate about the agent experience, because we know agents have many choices in their careers. Improving Peoples Lives. Developer Center. LiveOps Inc. National and Local Networks, 401(k) (Traditional and Roth) Sign an Independent Contractor Agreement. ARISE is most highly rated for Work/life balance and Liveops is most highly rated for Work/life balance.Overall Rating.Overall Rating3.53.7Work/life balance3.94.1Compensation and benefits2.92.9Job security and advancement2.93.0Management3.13.11 more row. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Okta Browser Plugin; Okta Agents. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. option Add a new device appears in Duo Mobile settings. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Sign-On: Liveops Agent Services LLC Site. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Go Further; Marketplace. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. VirtualFlex is more than just a contact center model. Attack Protection. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. We use cookies to improve your experience on our website. Learn about Liveops Enterprise Solutions Click Here . Please review the Liveops basic technology requirements by clicking here. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. About Liveops. 2-4 weeksMost training is 2-4 weeks. This means you can choose when, where, and how often to work! If you love helping improve peoples lives we want you to work with us. Sign an Independent Contractor Agreement. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. We call the agent community Liveops Nation. There is absolutely no paid training. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Enjoy the freedom and flexibility of being your own boss. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. I am being paid to do what I enjoy, which is helping people. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Liveops brought a new level of professionalism to our needs. Push existing Okta groups and their memberships to the application. The background/credit check requires a $45 processing fee paid directly to our vendor. Without a doubt, they are the most organized company weve ever worked with. The background check requires a $24.99 processing fee paid directly to our vendor. Find Out How & Apply . Innovate without compromise with Customer Identity Cloud. Help source new agents, certify and prepare them to take calls, and build relationships with the agent community. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Required fields are marked *. Answer. Your email address will not be published. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. The freedom of an entrepreneur. We endeavor to do the right thing, every time. Also shoutout I recommend both new and veteran agents watch this entire video. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Login. We believe every voice matters. Secure Web Authentication is a Single Sign On (SSO) system developed by Okta to provide SSO for apps that don't support proprietary federated sign-on methods, SAML or OIDC. Create success for our clients by working cross-functionally to build strategies that maximize program results. Were committed to earning the right to grow with you by being relentlessly results-driven. Please update your browser to the latest version on or before July 31, 2020. Universal Login. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. We use cookies to improve your experience on our website. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Liveops. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Find Out How & Apply . Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. They want right-time. Our scalable platform lets agents define their availability. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Find Out How & Apply . Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Without a doubt, they are the most organized company we have ever worked with. Sign an Independent Contractor Agreement. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. This network has hard skills in your industry, and soft skills from life experience. Please enable it to improve your browsing experience. Click here for technical info. Organizations. Flexible. With VirtualFlex, theres no need to overstaff. We work in service of our Agents, Clients, and Employees. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Are you an employee? We've been partnering with Liveops since 2010 for all our inbound needs. View our background and credit check requirements here. Create success for our clients by working cross-functionally to build strategies that maximize program results. This login is to access our Shiftboard online scheduling and people management system. Connect and protect your employees, contractors, and business partners with Identity-powered security. They are empathetic and committed to each interaction with your customers. Weve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matterscustomer loyalty. Creates or links a user in the application when assigning the app to a user in Okta. See all features. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. You can also manage cookies in your browser settings. Healthcare and Medicare enrollment can be complex. I love the freedom element. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Liveops Okta. It's a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. The only downside is (and it hasn't always been like this) but they have been over hiring and you may find yourself vying for the hours to make a living. Our developer community is here for you. Liveops agents are certified on your program and procedures, so they can be a go-to resource for your members. Community. Liveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Click here for technical info. Dorm Decor Ideas || Explore Detailed Information. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged . We are empathetic, good-natured, down-to-earth people who like to have fun. 5.0. 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . Documenting details of calls and customer interactions. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Forgot your password? LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Flexibility. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Cons. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. Independent Contractors are responsible for expenses and control their profit and loss. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. LiveOps will not sell or share your information with third parties for marketing purposes. Secure your consumer and SaaS apps, while creating optimized digital experiences. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Build a thriving work-at-home business providing remote customer service for top brands. View our background and credit check requirements here. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. Import the user attribute schema from the application and reflect it in the Okta app user profile. HSA and PPO Options Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Some roles are also responsible for sourcing third-party clients, then analyzing, optimizing, and creating new scripting for subscription-based products. GM Regional Customer Care Operations, major utility. Earning potential. It's why we've led the industry in virtual, flexible agent services for more than 20 years. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. So how much can you earn? With this strategy, everyone wins. Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. (sales@liveops.com) Press & Media. We also love having a bit of fun on the side, with events such as happy hours, charity projects and recreational sports. A hallmark of Liveops is the idea that learning and improving are never done. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. Managing multiple systems, programs, and screens simultaneously. show about fbi agent and dimensional portal. Support. best www.shiftboard.com. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. I like to help people.
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