stubhub refund lawsuit

You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Please add me. that reports on class action lawsuits, class action settlements, For more information about reviews on ConsumerAffairs.com please visit our U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. They told me to sell them. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. It was also worth 120% of the original order price. The company then changed its policy to cover these situations. 2023 The Hollywood Reporter, LLC. Get buying tips about Ticket Websites delivered to your inbox. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. You will not receive a Settlement award under the Settlement. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. But, as an alternative, the 120% off coupons were also available. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . I had to spend hours on the phone with StubHub just to get them to do their job. But these are unprecedented times.. In the meantime, they may continue to pursue the case individually. StubHub is the origin source of the transaction. I purchased six tickets to Hamilton on 12/1/21. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company The case is still pending, but will be heard by a jury. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Thank you, you have successfully subscribed to our newsletter! Combined with viagogo, we now span 90+ countries around the world. BOSTON . Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. It is ridiculous. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Under normal circumstances, these processes are manageable. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. No refund bottom line. Our content is intended to be used for general information purposes only. Before commenting, please review our comment policy. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Add me too please! In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. I listed tickets and never heard back that they sold. It is important to note that the settlement is not final and the settlement process is ongoing. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Their customer service is useless and brain dead. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Sign up to receive our free weekly newsletter. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Never received email and Stubhub charged me $288 for not delivering. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". StubHub is an eBay company that began selling and reselling event tickets in 2000. Come to find I was charged $300 from my bank account. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. They're upset StubHub is refusing. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. THEIR GUARANTEES ARE A LIE. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. Easy sales process: StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. Sign me up! They were processing refunds for canceled events just like they previously did but then changed their policy. StubHub is a scam and a fraud. Furthermore, is there a class action suit against Ticketmaster? Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. No resolution and I got no tickets. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. And the beat goes on. Last Updated on May 5, 2021 by Dave Clark. expected to be mailed out. I only hear that events will be cancelled if there are not enough performers. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. 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ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. Shortly after, in May, StubHub . and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. With the complete shutdown of large gatherings, countless businesses are being impacted. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. . The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. This is the first time I have been using this website. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . New cases and investigations, settlement deadlines, and news straight to your inbox. I was a part of this fiascoplease add me. Same seats wrong game. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Sep 15, 2021, 1:28 PM. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. Top Class What a scam. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. I will never use Stubhub again. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. Its now 3/3/22 so thats 64 days since I requested the refund. A California state court authorized the notice. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Despite the alleged deception, the company's policies did not reflect the actual . If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. The complaint was reportedly filed by a Wisconsin man named. The law required StubHub to refund all eligible buyers before May 3, 2021.

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