aec russells hall hospital

If you need sub-specialty input, you will then be referred to different specialties. 4688/4676) Lisa Evans-Dimmock. We spoke with 22 members of staff of various roles and grades. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of Almost 12% of people coming to A&E received no treatment, just advice. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Health Education England will join us in April 2023. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. I was then asked to sit in an isolated area, which was not a problem. Who has Care Opinion told about this story? There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. Our rating of effective was good overall. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published All the best and take care. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. All the best with your pregnancy and take care. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. We are proud to be the healthcare partner you trust to care for those you love. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. Thank you so much to everyone that day. Wed also like to use analytics cookies. Our hospital brings together high-tech state-of-the-art technology for improved Bed & Breakfast []. We did not speak to people as part of this follow up review. The care I received from start to finish was exceptional. One person we spoke with said, 'I have no complaints about this hospital. Our rating of caring was good overall. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. We are continuing to monitor progress against these. Read about our approach to external linking. 8 June 2012. Staff were not always using clinical judgement alongside NEWS scoring criteria. Departments did not always have effective systems for identifying risks. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. the service is performing exceptionally well. About: Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. Who has Care Opinion told about this story? You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. We are continuing to monitor progress against these. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. We found that people's complaints and comments were taken seriously and escalated when appropriate. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. 18 April 2018. AEC is part of the Same Day Emergency Care (SDEC). Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. To call the information desk from within the hospital, dial extension 7081. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Our inspection of the trust covered only this hospital and community services. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. Patient Experience Team. Tickets cost 3 and the journey takes 5 min. Thank you for taking the time to tell us about your experience at our hospital and rate our services We will publish a report when our review is complete. Our mission is simple: Being the best because, we care. We provide healthcare in hospital and the community. These send information about how our site is used to a service called Google Analytics. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. Suspended ratings are being reviewed by us and will be published soon. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. We are thrilled to hear that staff were proffesional and efficient. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. Video messages to our community from our Physicians and our Staff. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. You can register to join the FutureNHS Collaboration Platform workspacehere. The hospital is south Your information helps us decide when, where and what to inspect. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Published B71 4HJ. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. You canread more about our cookies before you choose. I would recommend you, thankyou again. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. This review has been completed in response to the trust confirming that they were now compliant with this standard. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. Staff assessed and monitored patients regularly to see if they were in pain. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. Published We are pleased to hear that you were impressed with the care and treatment you received with us. People could not always access services when they needed. Such a lovely Dr and an asset to the hospital. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. We have shared your kind comments with the team who will be pleased to learn of them. Browser Support It is great to hear that you received excellent care and treatment in Maternity Department. Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. The service provided care and treatment based on national guidance and evidence of its effectiveness. Outpatient services are also provided at the Corbett and Guest hospitals. This condition related to the provision of specialist medical in reach and support into the emergency department. The BBC is not responsible for the content of external sites. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. aec russells hall hospital. The numbers of reporting radiographers available could not meet the reporting demands of the service. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. Care records were still not always written and managed in a way that kept patients safe. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Russian minister laughed at for Ukraine war claims. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care "We are working closely with HSE in relation to this matter.". They tell me everything they're doing.". There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. Patient Experience Team. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. You may be admitted to AMU if your expected length of stay is 48-72 hours. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. Click here for the news and events happening at Russell Medical. All the best and take care. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. The hospital states this is the largest donation in Russell Medicals history. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published 17 October 2018. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. or call us on 0845 113 0012, Response from Tell us what was good and what could be improved, say thanks or call for change One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. Stourbridge, Full blood test, chest X-ray and seen by dr for my results within 3 hours. Pensnett Road, Dudley, West Midlands, DY1 2HQ Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. Learn more. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Medical secretaries: Bev/Ruth (ext. Russells Hall Hospital "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. Staff were unable to describe what fit to sit meant or any criteria for this assessment. Russells Hall Hospital Accident and emergency Paediatrics and Gynaecology etc. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. By choosing well, you will help to reduce the burden on essential emergency services. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. About: 1 April 2021. We are currently in the Yellow category for Visitor Risk Level. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Staff were really lovely. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. Guest hospital is a satellite hospital which offers additional outpatient facilities. the service is performing badly and we've taken enforcement action against the provider of the service. We were not assured that all patients allocated to wait on the corridor were safe. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Dudley Inadequate 6 September 2018. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. Also thank you to the lovely staff of russells hall A&E. Published there are some services which we cant rate, while some might be under appeal from the provider. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Staff involved patients and those close to them in decisions about their care and treatment. Russells Hall Hospital 5 years ago. The trust took immediate steps to put this right. No rating/under appeal/rating suspended We spoke with 44 people who were using the service or their relatives. The Trust also provides community services for adults (including sexual health) and End of Life Care. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. 2654/1783). The firm said it had complied with the order and the safety of staff and patients was its top priority. This means there is low to moderate transmission of COVID in the community. the service is performing well and meeting our expectations. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. Our rating of responsive was requires improvement overall. We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. 30 July 2013, We found that people received care that met their needs. - we'll pass your stories to the people in health and social care who can make a difference. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. All the best and take care. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. One person said, "I have had good treatment, I couldn't ask for better. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. Patient Experience Team. Staff cared for patients with compassion however, patient dignity was sometimes compromised. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. Patient Experience Team. The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. At conservative gathering, Trump is still the favourite. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Patient Experience Team. Allied health professionals made up the largest group of staff required for imaging services. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. DY8 4HZ, In Following streaming or triage in emergency departments (EDs), Specialists (e.g. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). I was looked after from the time I arrived until the time I left by very compassionate members of the team. Russells Hall Hospital One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. There are six bands within the monitoring system so this Trust had a relatively lower risk. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. B65 8DA, In Your kind comments have been shared with the team and senior management who will be pleased to hear of them. For common health problems visit your pharmacist, GP or walk-in centre. Some patients with suspected sepsis were still not being identified or managed appropriately. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Covid-19 Release of Information Call Line: 256-215-7461 []. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. Pensnett Road, Dudley, West Midlands, DY1 2HQ. Staff we spoke with did not realise this. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. I replied that I knew this. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. The trust have worked with us and have kept us informed of developments and changes. We were brought in by ambulance and seen by a doctor within around 10 minutes. [Very happy with 'Staff skills'] 15 March 2011, In The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. Visit https://www.careopinion.org.uk We received information from the trust and other bodies monitoring the trust. The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff. They said the symptoms indicated COVID. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published We saw that a number of improvements had been made to the diet and fluids that people received. Dudley After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. We are carrying out a review of quality at Russells Hall Hospital. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. 2023 BBC. Mill House Coffee is []. Thank you again! Some improvement in patient flow through the ambulance triage assessment area were seen. Only a small proportion relates to the emergency department itself. The trust employs around 4,147 whole time equivalent staff (WTE). Not all managers had the right skills and abilities to run services providing high-quality sustainable care.