Women play an important role at WEX. Your email address will not be published. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. Bonsai Point of Sale (See Look up card.). MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Set the Validation type, then click Next. Set the Validation type, which determines how the prompt must be entered by the card user. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. Check out the links below to access frequently asked questions and video tutorials to make your job easier! As part of a very successful multinational company with annual profit in the extremes of 88+M, There are a few Wex Inc. complaints about its contract terms. Ask us your questions here. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. The most common fleet cards are by Wright Express (Wex) and Voyager. Track fuel expenses automatically. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Fill out this form! I made a payment on my due date of June 28, then paid off my full statement balance on July 6. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Since thats the lowest rate of the purchasing card categories, thats the goal. After getting a charge of over $681 on a $3000 bill we called. Military veterans possess invaluable leadership skills and business acumen. Hi Ana, WEXs unethical business practices have negatively impacting my credit as well. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. Worst company in my 50 years of being in business ! Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. Right during our most busy time of the year. Wex is currently charging is 83%apr. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Military veterans possess invaluable leadership skills and business acumen. As with most things in business, if you make it easier for customers, youll see more sales. Unethical? Click Authorize Payment and confirm the payment info. We had NEVER HEARD OF THEM. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. Dont use them, spread the word not to use them, I will be posting on every review site. Please cancel my account. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Youll want to find a company that will charge you as close to cost as possible. He has also researched and published reviews about nearly every payment services provider and processor. Having issues making the most of your WEX experience? There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. I mean what do they think we are frauding by going to the dr or getting medication? How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. Who do I contact? (Town name) Dental or Essential Eye? Now the meat of the matter what its going to cost? WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. You bet. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Furthermore, there are specific store-branded card networks offered by particular brands. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. This review will focus on Wexs payment acceptance products for merchants. RIDICULOUS!! It is also a great way to encourage businesses to start spending again as many consider curtail spending. Ridiculous I would like them to unfreeze my card till the end of the month when my insurance expires with the company and be able to use the benefits they are taking from my paycheck every week. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. Some cards can be set to require the employee to enter mileage at the time of purchase. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Related Article: Introduction to Credit Card Processing Rates and Fees. Transaction fee:non-Puma stations incur a 0.50c transaction fee. On the Credit screen, select the contract for which youd like to view the credit balance. Ready for the ultimate credit card processing experience? I know its confusing .. eye roll .. WEX has frozen my account. As a result, standard interchange rates that are the standard of such networks are not applicable. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. Where does it work? They are trying to cover up their lies by sending some spam emails as well. Some processors have no monthly, no annual fees, no contract, and cheap rates. crazy third time its going on. NEVER let this company get your bank info. Murphy USA participates in several programs that offer you discounts on fuel. Fleet cards differ from commercial credit cards in a few ways. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. LOL. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. It is accepted only at ExxonMobil gas stations. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. To better understand why we adjust BBB ratings, please see our Rating Criteria. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). But within the category of purchasing cards are several different possible rates. WEX took nearly $4,000.00 from my business account. Now they want to give us back $86. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! However, you can get an idea of the interchange rates you can expect to pay. If you have a business that requires traveling, this card is for you. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Still getting notified of late fees Audit Your Current Statement To Find Its Hidden Fees. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. The Verifone machine is universal, and can be used with many different processors. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Most horrible experience with fuel cards. The benefits of accepting fleet cards The benefits are straightforward. And how has this not already generated a class action lawsuit? In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. The card can be used to purchase any type of fuel, including gasoline and diesel. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. I use my premium refunds to pay for the next months premium. Use to praise wex , guess that what happens when you get to big , you forget it was the little people that got you where you are, clearly people making credit decisions are narcissistic sociopaths, never once late on a payment for over 5 years some fagget little bitch lower my credit by almost 10K , you dont give a fuck about your customers just a bunch of greedy whores you all are, & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. It helps to understand some of the nuances of the different cards available in the market. Fleet cards are mainly used for gas purchases, but they offer additional benefits. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. In today's video, I am talking about the Wex Fleet card. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Privacy Policy. UPDATE: Not menti. These processors offer Quickbooks integration and have low rates. Merchants most commonly describe unexpected incidental fees and high termination fees. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. Portland, ME USA 04101. A fleet fuel card is a card used to purchase fuel from a gas station. Still, businesses must have specific equipment set up for companies to accept them. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. and wont correct it. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Where does it work? Look up and select the card you want to change. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. It's a cut throat industry. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. I still cant get Wex to just distribute my HSA to my new employer. Finance. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Click Finish. Terms of Service. Worst gas card ever. WEX is complete rip-off. Focusing on diversity also means focusing on inclusion. This is why their CEO gets 9 million per year ! It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. They are doing this to many other businesses I found out. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Then they lied again about how I would get an email from their fraud dept resolving this. They now want a detailed receipt. Referral Partners In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Worst company managing my health care funds. Our card works at a variety of merchants. Hey y'all!!! All this because WEX, a company we have never had any dealings with ( and never will!) WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. (See Look up card.). I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) by admin / Thursday, 26 July 2018 / Published in Posts. Then Class action suit! Youll need to contact your credit card processing company. ACTIVE makes the card available to use. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. It is a shame, I was a client for about 20 years. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an.