They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. Hi! Debbie @dalinn1, I have a request: Please include my closet in the selling group, I mean in the group that actually is getting sales. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. In most instances, you should provide a response to an open case. #2. Also, they never mention that you can buy new items on posh at a fraction of the tag price. I am so sorry. She recently sent me an offer for her other jacket listed. Shipping was quick, seller had good communication and gave me a great deal on the bundle. [emoji49][emoji49][emoji49][emoji49][emoji49][emoji49][emoji49]. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. In closing, I value your partnership in creating a space fueled by the voices of our community and propelled by the work of our team. Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! Response: Im sorry the item did not work out for the buyer. I contacted Posh to see if they'd remind her to ship, and they did and sent me an update about it. The buyer has only a few days to ship the item. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. I opened a case so I could return it. Darn. I feel that posh has been banking on new sellers to grow. Once your account is set up, you can start selling things right away. Also, if youre selling as a business, youll want to keep up a professional image of your business. Type what you want to say and click send! There was no alteration or deception in the sale of the dress. Happened to me too. Hi so sorry I dont know why this posted here! Let me figure out how to fix this. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. To report the problem: In the app Go to your Account Tab (@username). She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. I hope to get this one! Seller changed his or her . Poshmark has this one phrase they use whenever a case is closed in the buyer's favor: "Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. A group for anything and everything related to Poshmark! Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. Thanks for reading Good 5 star experience. You bear all risks associated with any such transactions. Arah Cafe,P.O. Please, please, please create an option to report/remove inactive sellers. It's faster than emailing customer service. I must have mixed up the labels. Please comment below to share feedback. The listing will automatically open and your cursor will be dropped into a comment box. WHAT TO DO IF A CASE GETS OPENED AGAINST YOU ON POSHMARK. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. Each order is shipped using 1-3 day USPS Priority Mail. I purchased not on poshmark but bonanza . Recommended sort takes into account sharing as well as a number of other aspects. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. On the share window, select one of the users shown or search for a specific user and select their name. I am continuing to email Posh but curious for those who have been through this with an unresponsive buyer. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. They may not know that they cannot return items due to fit. Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. Not knowing it fraud. You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. And yes, I guess you could say it is in the buyers . Why is this happening? It's been nearly a week since this happened. Something went wrong." I've contacted Poshmark support, but I have not heard from them. I have only bought a few things off Posh and had good luck. The buyer and the seller do not pay. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Posh said just keep the blouse and refunded me. What to Do When A Case is Opened Against You on Poshmark, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night, Can You Sell Used Clothes on Etsy? You must log in or register to reply here. Accidentally sent the wrong item what happens?! The buyer found the item cheaper elsewhere. Sent wrong item : poshmark 25 Posted by 14 days ago Sent wrong item After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! Open a case! If not, you can open a counter case. So the buyer cannot open a case due to fit or sizing issues that are not in your control. Select Comment on Case. I have two of the exact Nike shirts and now I am very worried my closet will be shut down. Let me know if you have any questions! Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. Here is my theory. I'm PISSED to say the least. Welcome to #thePoshLife, a blog by Poshmark! HOME | ABOUT | BLOG | RESOURCES | CONTACT, Posh To Profit 2022 | Terms & Conditions | Affiliate Disclaimer, Is Selling on Poshmark Worth It? The seller receives a notification of the case and can provide her response. It's likely something of little or no value like a pair of socks or filler paper. Yepyou read that right. Check it out, here! Also please, please make a share all button for the closet. thanks. The more you sell, the higher your odds areits as simple as that. Or is it just dropping it into the blue mail boxes they have? I'm a San Franciscan trying to stay true to frugal living in my native city. They advertise only for new sellers. Were all human! I bet if Poshmark decided to go ahead and charge that buyer the price of the jeans for keeping them she might get them in the mail a little faster. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. My sales have recently dropped way off just like they did in Feb when you changed how search was done. After all, cases happen to the best of us! Now it is day 5 almost 6 and it has not been shipped? Sometimes sellers (including me) make mistakes. For this reason shopping on Poshmark is very hit or miss. A large following on Poshmark does NOT translate to more sales. Since rollout, weve seen huge improvement in the buyer experience and seller sales across the board. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. 3. The seller said it wasnt hers. Seems pretty rotten for the seller who sent a significantly more expensive item. I wouldn't expect her to be super prompt, but seeing that you shipped her the dress she bought I would expect the same courtesy from her. I found another of the same bag.just left the seller a message asking if it was still available. Here's the exact verbiage from Poshmark's return policy: We will give you a full refund if your item never ships or does not match the listing description. The given measurements dont match the buyers measurements. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. Hi, Paypal holds the money in escrow and pays the sell after you receive the item and are satisfied. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. I love the new search field !! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Credit: The Focal Project / Flickr. Has this happened to anyone else before? You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. Click to follow this blog and receive notifications of new posts by email. Shop jessie_sousa's closet or find the perfect look from millions of stylists. To add an item to a buyer's Bundle: Go to your closet. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! So my question is, what happens if the jeans never show up? Minor variations in color perception may be due to differences between various computer and phone displays. Dear Poshmark Community, As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. Poshmarks 10th Birthday Recap: A Decade of #PoshLove! Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. Select the order with status Case in review. No. The item was damaged or lost. Create an account to follow your favorite communities and start taking part in conversations. I hope this makes sense. But it may be from, Since Poshmark provides the shipping label after the claim is approved, does the buyer (who got the wrong items) have to pay for any shipping at all when handing over the package to the USPS post office? I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. Select a listing. I was not sent a return label. 1. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. Using the Poshmark app: Click on your username icon at the bottom right of the app > Click on My Seller Tools > Go to Shipping Label Settings >Toggle the button beside Packing Slip to On >Toggle the button beside Adding SKU to Packing Slip to On (this is optional) I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. This Templates item is sold by FlourishTogetherShop. Would you PLEASE switch me to the test group that is selling? Don't have a tape measure? Select More Actions. While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. SAME HERE. Bottom linebe professional. Jun 24, 2016. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. Do they have a legitimate reason? By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. you can see this occurring because their prices are WAY down. The seller pulled up a retail site listing indicating that the item was imported. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How long is a Poshmark bid good for? Here you'll find everything from Posh Tips to exciting new app updates. US-based social marketplace Poshmark has rolled out a suite of seller-focused product releases designed to provide retailers with more customer insights. Reason #3. Posh makes you return EVERYTHING in a bundle sale. Since Ive sold thousands of items, Id say thats a pretty decent track record! She replied to my questions after I purchased and was very nice. If you like what you read, you can support the blog by buying me a hot cocoa. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. Wendy pepe I believe it is three days after tracking says item has reached you?? This buyer was new to Poshmark and she didn't seem to check messages I sent her that the other buyer was anxious to receive her item and she never answered them. This scam usually targets sellers with high-end or designer closets. Please let me know @annabelle343 if the candle will be sent, then ill return this. The dress is big on the breast but the size zipper does not close correctly. My order number is. J said: I believe it has happened to me on a few occasions. Listed on Mar 1, 2023 I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. Id love to be able to share from this tool. Why spend so much $$ advertising for casual, used clothing sellers, when used clothing sold by new poshers probably makes up less than 10% of posh profit?? Right now most retailers that sell goods have been the hardest hit by inflation as well as lack of consumer confidence. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . Go to the Poshmark website, and log into your account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So, I package the dress up and get it back in the mail same day. I had received an email from Poshmark stating that a case had been opened because the buyer stated that an item was "broken, damaged or stained." They mentioned the policy of asking the buyer to describe the issue and sending photos. Sales on Poshmark are final. To resolve the case: In the app Once you state that you accept the return, Poshmark will provide the buyer a return shipping label. That makes no sense. Showcase all angles of your garment. Full refund. Measurements were included in the listing OR the buyer did not request additional information or measurements about the item. To approve the return: In the app Go to the Account Tab (@username). I'm screwed because I was banking on wearing it to a themed party next week. Ran out of an item. Head over to the Poshmark Community Toolkityour one-stop destination for mastering the ins and outs of running a successful Poshmark business, connecting with the community, and more. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. and our Returns are a part of selling. So posh approves the return but give me only 2 business days to ship it back. Tracking confirms delivery of the dress almost a week ago. You might be wondering: what does this mean? Click "My purchases." 4. 2. If you check out Macys, Belk, Nordstrom etc. I must've gotten a little confused in the process and sent a size Large instead of the XL. I did. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. Not understanding why that keeps occurring. I asked her again Thursday and once again no reply. Once it arrives, a false claim will be raised to get the item sent back to its seller. I received the wrong item from a seller in the mail yesterday. Because I believe you deserve to spend more time making money than stressing about it. Select My Sales. Obviously whatever youre doing to help them must really be working. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? Im sorry, Ive never sent packages. But with it not refreshing, its very difficult. To do this, in the app, select the three dot menu (.) This means that I may receive compensation when you click on a product link or purchase an item linked on this site. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. Theres an exception for situations like this - posh can send a label to switch out for the correct item. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. Right?? No not at all, the candle is sitting on my dining room table Lol. It's the norm now so go ahead and use it. The Posh buyer accepted the order as well. Now, I teach people how to do the same while skipping years of trial-and-error. From what I understand they can pretty much say anything to get a return. In fact, having a case opened is unavoidable when youre a high-volume seller. A few weeks ago I bought a pair of jeans. Seller sent wrong item Hi. Click on your profile picture to reveal the dropdown menu. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. I have a fairly small closet and am just starting out. Realistically, Id bust my butt to get it back asap to cross it off my list but I think its unreasonable to give the buyer a two day limit when I didnt make the error. You in? The seller receives a completely different item. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. 3. 24 Must-Have Items for the Online Reseller, 15 More Tips to Become a Top Seller on Poshmark. So you should have reported it to Poshmark as soon as you . @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, Rest assured that they'll be able to help you. I bought a nice coat from a poshmarker in the past. Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. There is know info in the envelope to help me. I am a Poshmark Ambassador II. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. I received the wrong item from a Poshmark seller thewhitedaisy. Thats typically if you want to return an item (Ex: you got the right item and it is damaged). Per Poshmark policy, items cannot be returned because they dont fit. The buyer said, "The sizing/fitting is very weird. I would like to return an item purchased on Poshmark please help with this proce. Poshmark . How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. Wrong items sent. Yes I will be shipping back to her, once I know how. Then you see a charge on your credit card. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! The item is different than the stock photo used. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. makes a series of notes reminding myself to double check items. I know im resurrecting an old thread but this must be happening often. SMDH. I must've gotten a little confused in the process and sent a size Large instead of the XL. New comments cannot be posted and votes cannot be cast. A disturbing experience made me question whether this wildly popular shopping website is really safe. So frustrating and why sell the item if you are not going to bother to ship it?? . Thanks for any feedback. @Redbull1985 my closet. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. Ive made over $90,000 selling clothes on Poshmark. on A message from our SVP of Seller Experience. Amount may vary by promotion.***. This would AUTOMATICALLY increase the number of sellers. Fast shipping and buyer protection. Click the order for the item (s) you wish to. A group for anything and everything related to Poshmark! There will be times when you hear a buyers reasons and you dont know how Poshmark will rule. Even more so- she goes in my closet to share my items! JavaScript is disabled. If you accidentally ship an order to the wrong person you can report the problem directly through your account. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged them asking about it they ignored me completely. Undisclosed wear or damage (no matter how small it is) When a case is opened, the buyer is asked to upload photos and offer details of the item. Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim Dont try to lie about it, either. Ive made over $77,000 selling clothes on Poshmark. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. Submit said screenshots to further support your case. The price was discounted and from the good past experience, i decided to buy it. Just be warned though, Posh usually makes you send back the whole bundle for the refund. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. I opened a case, they sent the seller a new label to send the correct item. I should have looked prior to responding and added that stock photo to my comments. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. Seller posted a confusing description. A girl sent me two items in separate boxes both addressed to me, one with the product I ordered and the other a much more expensive item that was supposed to go to a girl in AZ posh sent me the label so I just repacked it and dropped it off at the post office to the other girl in AZ, so all should be well. Cases typically take 1-2 days to resolve. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Poshmark is a popular website for selling lightly used clothes. ***On Mercari, you can get $10 when you sign up with the code JENMHM. For a better experience, please enable JavaScript in your browser before proceeding. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. Everything You Need to Know. In all of the cases Ive had opened against me, only four have resulted in a return. After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. On the web If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. You shouldn't have to pay for shipping at all. Fast delivery, full service customer support. I don't use PM so I'm asking this question out of curiosity. The seller uses a program to edit the shipping label to a location near your address. Of course they denied my return request. Trades and Offline Transactions. I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. 2/3 did not fulfill the order or think to communicate this to me. Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. As an online seller, cases and returns come with the territory, so you need to figure them into your business model. Select your profile picture at the top-right of the page. However, the ones that supply services are at least seeing some growth. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. She actually put the blouse in the labels bag that the seller had sent it in. How should I return this? Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs (see Bundles). Response: The item was listed as the size on the dress. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. The item is red and was listed as red. A Poshmark employee decides the outcome of the case. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. I immediately used their online process for indicating that I received the. The buyer suspects the item is counterfeit. Are cases annoying? We will re-release a new version after further test and iteration. Some of the add-ons on this site are powered by. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party.