Desired outcome: I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. What is the difference between natural and lab-created stones? Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. you can get $200 off some orders from KAY Jewelers. See below for other approximate conversions.3MM is approximately 1/8 inch6MM is approximately 1/4 inch13MM is approximately 1/2 inch19MM is approximately 3/4 inch25MM is approximately 1 inch50MM is approximately 2 inches75MM is approximately 3 inches (Trade-ins are not accepted at kay.com. I put my ring in bleach and ruined it. Contact our Customer Care Team Today. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Very disappointed with kay. I called her desperate to find a band for my wife that was getting discontinued. The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Submit a complaint and get your issue resolved. I call to have it fixed and was told no. Color gemstone jewelry is not eligible for trade-in. Top of the Page, Do you have a trade-in policy? They have been horrible to deal with for a refund. Kay Jewelers needs to revise their gift return policy. It was a great relief to have it arrive so soon. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Well, then I asked to look for a replacement that is the same as the one got lost. I suggest you find a better place to buy your Jewelry if you want good service. Unless I can find my repair slip, they will not replace it. links within this website. I just LOVE MY NEW BEAUTIFUL NEW RING. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Customer Service Technical Support. Order--number [protected]. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. White gold is pure gold that is mixed with alloys to give it a white Will I have to pay shipping charges if I request in-store pick up? ; Over the phone: Call (855) 506-2499 to make a payment over the phone. The Extended Service . When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. Sunday: 10 AM 9 PM ET. I am being told that my ring is unrepairable, and that is NOT true. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. For a price quote on specific engraving requests, please visit your local KAY store. I called them and they told me that they had found and it would take another week to be ready for pick up. A jewelry expert can help you find your dream jewelry. Top of the Page, Do all rings come in the same size or are there different sizes available? I contacted customer service and they do not have the ability to push the transaction out or expedite. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. You will know exactly when it will be delivered. I took my jewelry in for inspection and found that the ring was broke. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Two REAL jewelers have stated that it in fact can be repaired. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Kay Jewelers was founded in August 14, 1910. Don't hesitate to place an order now. Compare Coupons patiently and you may be able to get a 10% OFF. You'll have great cow workers and flexible schedule Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. No help this company. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. In addition, all necessary repairs must be completed by our representatives. On May 27, 2022 Picked up ring from Kay. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Even though it didn't ship yet I was told they cannot change the city state and zip code. When I brought it in, they said it would be $450 to repair. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. So don't forget to put the discount to use. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! How do you tell someone this? What address can I use? This is a great jewelry store to get anything my wife wants. She then said she would be escalating to district manager. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 An expert can help you narrow down options and find the perfect jewelry. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. I returned the earrings to the store on 2/26. 8:30am - 10:00pm; you can get $200 off some orders from KAY Jewelers. Sign up to receive our free weekly newsletter. I am beyond frustrated with the service department at Kay Jewelers. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Shop the latest and enjoy express delivery and free returns today. You have added the max number of Favorites. Suggest avoid at all cost. 23.8 miles away from Kay Jewelers. January 25, 2023 by Ana Stanar. Unsubscribe easily. If your finger is a different size, we can adjust the ring. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Doesnt seem like much but its a $600.00 difference. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have never bought any real gold that would break the way these pieces continue to break. I just want to take time to praise Sonya at the Park City Kay's location. I have no clue why there are so many negative reviews. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. Exchanges can be made at any Kay Jewelers location. You can find contact details for Kay Jewelers above. Then I could buy the warranty after the repair for a few more hundred dollars. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. Top of the Page, Can I have someone other than me pick up my order? Thank you to the entire staff of the store for exemplary customer service. Saturday: 10 AM 10 PM ET. The diamond in my ring fell out on May 7. Certain metals such as tungsten and titanium cannot be sized. Kay Jewelers Credit Card Payment Address It looks like your microphone is disabled. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 Top of the Page, When will my credit card be charged for my in-store pick up? Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. color: #515666; I also have a contract that states you will replace any damaged or missing diamond. I paid for a jewelry/gold guarantee that is supposed to cover repairs. In total, there are 3 ways to get in touch with them. I still had the Diamond, so that was to remount & fix the prong. What is your policy regarding conflict diamonds? Desired outcome: He gave me 1000% great customer service!!! This is the 2nd employee they have let go that was a wonderful . Score 2.3. What is KAY Outlet's return and refund policy? We appreciate that you've chosen Kay Jewelers. If you select a size other than the standard ring size shown, service may be required to adjust it. I just want to trade it in for something else. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. Here, KAY Jewelers is offering you $25 OFF on all their products. Associate then call the manager and was able to find when I was about to leave the store. Do Kay Jewelers Increase The Credit Limit? Found great customer service from Dustin and Xochitl and got a great deal. What address can I use? Was told it would be expedited and will be issued within 7 days. This review was chosen algorithmically as the most valued customer feedback. Top of the Page, What is your policy regarding the gold supply chain? Please read reviews from customers as myself or I promise you that you will regret going to Kays. They sell no bands in store. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Sonya took the time to contact several Kay's to try nd track the band down. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! Learn more We were told the possibility of recovery was highly unlikely. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. Their telephone number is (845) 564-2205. Do all rings come in the same size or are there different sizes available? Chatting with Kay Jewelers Customer Service. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. If youd rather exchange your purchase for something new, great! Thank you Catherine for going out of your way to replace my exact match ring. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. The millimeter is our standard unit of measurement for jewelry dimensions. Top of the Page. We value your privacy. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Catherine Kay manager wasn't hesitant to offer me an exchange. I will continue to put this review everywhere I can! Top of the Page, What is the difference between natural and lab-created stones? Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Totally understandable. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. You can always get a free shipping coupon at KAY Jewelers. How can they make sign that and dont release my ring? But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Great Staff and very pleasent and helpful. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. I am currently experiencing the same issue! All other gemstones are referred to as semi-precious. Returning your KAY purchase is easy. Sorry I didn't listen to my friends. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Do all rings come in the same size or are there different sizes available? Need Assistance? Thank you, you have successfully subscribed to our newsletter! Cancelled order and full refund because it was within a half hour of purchase. I was they would call me by end of the day to let me know, off they did not calll. Really on a Sunday? You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Or you may exchange it within 90 days of purchase at any Kay Jewelers. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. When will my credit card be charged for my in-store pick up? The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. If requested, can I have my merchandise gift wrapped at the store? Desired outcome: I don't believe that we should be charged. Have a 4k ring that was defective. They tried to fault me for the diamond coming out. Wife wore the earrings once in January. Then I could buy the warranty after the repair for a few more hundred dollars. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We bought a bracelet and an Opal ring for my daughter as well. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. To my surprise she worked it out so that I got a beautiful NEW RING. What industry does Kay Jewelers compete in? $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. HotDeals uses cookies from third-parties or affiliate networks to Do you offer any warranties on your merchandise? - how come they dont call to let me know? We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. In our experience with Kay, we have had several frustrating experiences. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. I wear the chain everyday and wash in it. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Well start sending you the news you need delivered straight to you. Kay Jewelers does not raise credit limits automatically as a matter of policy. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. I called and talked to three different managers three different times. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. December 2021 my husband purchase 3 tennis bracelets for Christmas. It can help you save $200 OFF on your orders. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Ring sizing service will take up to three additional business days. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. .left-navigation .nav-link a:hover, If you have a payment history and your account is in good standing, you may be . Top of the Page, Do you offer engraving? Desired outcome: Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. Overview. I would like to write a letter to your corporate offices. Repair by an Expert. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. ForLocations, The World's Best For Customer Service Info. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. What are you looking for? Repair paid for and diamond replaced. border-bottom: 4px solid #515666 !important; Either another chain or another piece of jewelry or refund. Will I have to pay shipping charges if I request in-store pick up? KAY Jewelers offers engraving on select merchandise. The price I paid in 2003. .js-responsive-image { I had read all the reviews after purchasing, and got really worried. The package was never opened by anyone and came back only a couple days after being shipped. Thank you Connie so much. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Is this your company? Thank u so much Sonya u deserve a raise! Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. As a long time customer, I feel like I have been rob. Do not buy from them. She was very nasty with me and at first refused to listen to the entire situation. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Grab your savings right now. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. They had it sent back and returned on December 29th. The ring came in perfect condition, no scratches or anything. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. color: #515666; A ring valued at $599. You will be notified via email that we have received your returned order and that your method of payment has been credited. She was diligent on researching the best options for me. Clear Filters. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. I email Kays and surprise surprise their "vendor" never even issued my return. On The eligible items for the discount range a lot. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. 2023 HotDeals.com, All rights reserved. What is your policy regarding the gold supply chain? How long will it take for my order to arrive? Google+. They are really refusing to give me My money back. enhance your experience. Positive and energetic Store Manager with drive to meet and exceed goals set by company. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Also to let employees know they should not ask personal questions like their social. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. Monday to Friday: 7 AM 1 AM ET. Or exchanged within 30 days at any Kay Jewelers. You can contact their customer service team by phone at 1-800-539-0066 or by email at. Totally understandable. Visit Kay to find your dream ring today. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. It came out because the JEWELRY IS NOT A GOOD QUALITY! To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. That man was at that store every time I came in. E-mail us at Kay credit customer service or call 1-800-877-3616. transition: all 0.5s ease; I am currently a very dissatisfied customer. I am set to get married in two weeks. How to write a complaint about Kay Jewelers? They refuse to remove the interest. For more information about reviews on ConsumerAffairs.com please visit our Mon. was even willing to spend more & trade up, with a warranty purchase. I would highly recommend kay.com for your jewelry purchase. I wish they could be bottled and distributed for anyone doing their job everywhere. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I customized a wedding band for my fianc and it was a mess. Thanks again Ashley! color: #515666; Contact us by mail or phone. Top of the Page, What is your policy regarding conflict diamonds? Connie called me and said she was working something out. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! 5 Ways To Personalize Your Anniversary Gift. What is the difference between white gold and platinum? Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have two options: a. Whenever I purchase jewelry I always go to Kay Jewelers. Sign in to add more and ensure your Favorites will be available on all your devices. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Let me trade up without spending $450 first. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. This customer service is it's terrible to say the least. All of our rings are sized to what has been determined is an average finger size. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. We received a bill charging us all of the incurred interest. I never heard back. Click here to get notifications about new complaints of Kay Jewelers. Desired outcome: You will need to provide your account information and payment method when you call. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. . You're in the right place! 327 If you enjoyed your shopping experience here, you can take a look at their membership program. <3 my kay.com :), Great service and products. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
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