Yes, if you don't log in you will see a selection of national events. However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Concession and junior barcodes will show up as such. My AFL Membership card has not yet arrived, what should I do? The website will still select the best available within the section you have chosen, You can only select on price category at this stage. If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. You will receive an Order Confirmation via email immediately. We also regularly monitor our ticketing system for suspicious transactions. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Ticketek Australia Questions | ProductReview.com.au The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. AFL Membership will provide match-specific information about the ticket redemption process prior to each game. Note that Mobile Ticket delivery may not be available for every event. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Promoters sometimes request that a number of tickets be held for promotional purposes. Held seats are sold on a first-in basis. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. iPad, tablet PC, laptop) to gain entry to an event? For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. chevron_left. Your confirmation email will include all of your delivery details, plus your customer information. Write a review Ask a question. No, only Mobile Tickets can be added into your Passbook. Can I delete the details of my saved credit or debit card? I am traveling the country and have a New Zealand address but my billing address is overseas. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. to collect tickets. There are so many people queued up outside the MCG, waiting to get in. Requesting a password reset during the on-sale will use your time limit. The original expiry date still applies to any balance remaining on your voucher. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; The MCG does apply an additional transaction fee. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. How do I gain entry to the venue using Passbook? Ticketek Australia | Official Tickets for Sport, Concerts, Theatre General Admission (GA) is an unreserved section/event where seating is not reserved for you. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. No, for the first release, the app will only be an iPhone app. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. You might find the following websites helpful if you want more information about ticket scalping: The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. My Ticketek Ticket Delivery. Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. This refers to the various levels of ticket types on offer; e.g. Tickets will be available to purchase, once onsale, through Ticketek. Some events may have a Family ticket which includes 1 Adult and 1 Junior. % Ticketek will only mail tickets to the residential address of the credit/debit card holder. Will I see personalised content on the mobile site? Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Change My Location Make sure the backlight on your phone is set nice and bright. How do I add my mobile tickets to my Ticket Wallet? Please comply with any stated ticket limit for this event. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. They will be assigned the next two seats along (next to Invitee A). Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family How do I find out the expiry date of my Ticketek Gift Voucher? This allows the Friend Spotter feature to link your seat location with your Facebook friends. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. For more detailed instructions on reserving a seat, please see our help page here. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Please ask your friend to check their junk mail. On any smart phone, go to ticketek.co.nz in your mobile browser to view the mobile site. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. How can I find AFL Membership on a match day? Can I request a partial refund on my purchase if I have selected Refundable tickets? Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. To purchase more than one set of tickets to multiple events, click on the. Discover New Events. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. You are responsible for knowing the contact details of all attendees in your group. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. 3- 12 - Junior Ticket. 13+ - Adult Ticket. We'll now show you the tickets which have been allocated to you based on your selections. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Can I use more than one Ticketek Gift Voucher in the same transaction? Can I buy tickets if I am based overseas? The example above is for an adult barcode. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. FAQs 2023 | AFL Membership If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. You can also add the details of your credit or debit card ahead of your next Ticketek purchase by visiting the Payment Details page after logging in to your My Ticketek account. There was a spelling mistake in the email address entered. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. You will need to provide some form of ID so that the staff can access your Ticketek account details. Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand My Ticketek Gift Voucher has no Voucher ID? There are over 20 circumstances you may request a refund. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. The Payment Form will display detailed information on your ticket purchase. Don't forget to bring your ezyTicket to the event. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Please note there maybe no replacement for General Admission tickets. All venues have seating options available for patrons in wheelchairs or who require assistance.
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